Policies

Terms, Conditions & Policies

Payment & Shipping

The Sengdroma Collection offers products for sale to the UK, European Union, Canada & USA only. We regret that at this time we do not deliver to countries outside of these areas.

You can purchase products from our online shop. Please allow 1-2 days for your order to be processed and a further 2-3 days for shipping.

All prices quoted on this website are excluding delivery which is chargeable according to weight and size. We use Royal Mail for all orders. The prices quoted online do not constitute an offer and may be amended at anytime at the discretion of The Sengdroma Collection. From time to time the Royal Mail amends its pricing schedules. We reserve the right to amend shipping charges without notice. The Sengdroma Collection operates as a sole trader, VAT is currently not applicable on any of our products. Please be aware of any applicable taxes / import charges in your own Country.

All purchases are shipped once funds have cleared our account.

Our payment method for all online transactions is PayPal. Paypal is widely used by many companies as it offers security for online transactions and  a high degree of protection for online buyers who have a PayPal account. You do not need to have a PayPal account to buy from us. PayPal supports all major credit and debit cards regardless if  you have an account with them or not.

Returns Policy

The Sengdroma Collection offers a 7 day returns policy. Any claim that goods have been delivered damaged, or are not of the correct quality according to their description must be notified by the customer to the company in writing within 7 working days of receipt of the goods.

Provided that the goods are unused and have been stored correctly, we will offer a full refund or exchange of the goods to a similar value of the original order, if preferred. Correct storage is the customer’s responsibility. Advice on correct storage is provided upon on request.

It is the responsibility of the customer to ensure that products are appropriately used. All representations, warranties, conditions or terms relating to fitness for purposes, are excluded to the fullest extent permitted by law and The Sengdroma Collection accepts no liability. It is law that we provide appropriate warnings for products that have known side-effects for certain people (for example, it is recommended that expectant mothers, children or the elderly do not use certain essential oils), however, customers should satisfy themselves as to the suitablity of the product before purchase. In the situation of an unsuitable product being purchased, The Sengdroma Collection accepts no responsibility.

 

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